國際小包物流查詢介紹

內容ChinaPostAirmail介紹小包物流狀態（正常/異常）預防小包物流異常——關懷郵件處理小包物流異常ChinaPost

介紹ChinaPost指中國郵政小包不掛號小包(ChinaPost-NT)-ChinaPost承運，不帶跟蹤號的小包-物流時間：一般為30個工作日掛號小包(ChinaPost)-ChinaPost承運，帶跟蹤號的小包-物流時間：一般為30個工作日-跟蹤號一般格式：RA*********CN-查詢網址：/小包物流狀態收寄局收寄（表示從中國郵政接收包裹）出口總包互封開拆（郵局把貨交給海關，海關那邊會把郵局裝包裹的那個大袋子拆開,過機掃描.有時會抽查,看看物品是否和申請的一致.）出口總包直封封發（表示包裹己經順利的通過海關檢查,重新打包好,交給航空公司,等待航班飛走）到達進口互換局（已進入目的國海關）啟運（目的國郵政開始運送物品）妥投（表示物品已經送達）小包物流狀態——正常Trackingnumber：RI779683838CN

Shippingduration：11daysTrackingnumber:LS367670703CNShippingduration：11days小包物流狀態——正常Notfound，查詢網址無法查詢到丟包，物流狀態停止更新，表示丟包狀態顯示delivered,客人反映沒有收到，表示有可能丟包退件，倉庫同事收到因各種原因而退回來的包裹（海關原因或未投妥等）中途返航，狀態顯示物品從目的地返回（退件其中一種）小包物流狀態——異常小包物流狀態——異常Tracking:LK701778382CN

異常狀態：地址問題，暫時無法投遞因為小包的運輸時間比較長，在等待間，要不斷發送關懷郵件安撫客人的情緒。3封售后關懷郵件時間：——購買后一天(ERP發送)——購買后20天(手動發送)——購買后30天(手動發送)（不同產品線的關懷郵件模板和類型不一樣）預防小包物流異常——關懷郵件預防小包物流異常——關懷郵件

（小包發貨后，當天ERP系統發出）DearXXXX

Thankyouforyourpurchase.

Youritemhasbeenshippedoutwithin24-48hoursafterreceivingyourclearedpayment.Thenyoucanseethetrackingnumberatyourend.

SinceChinaPostRegisteredAirmailisaneconomycross-bordershipment,whichismuchcheaperthanUPSorDHLetc.expressshipping,theDeliveryTimeisgenerally25-35LaborDays(approximately5-6weeks),specificshippingtimeshoulddependonlocaltransportationandshippingaddress.Thereasonwhyweoffersuchaneconomyshippingmethodistobringyoudesirableitematthebestprice.

Yourunderstandingandpatiencewillbemuchappreciated,andshouldyouhaveanyconcernspleasefeelfreetocontactusviaEBAYMESSAGE.We’llbearoundyouwithin24BusinessHours,andwearesureanyproblemcanbesolvedinasatisfactoryway.

KindRegards,

EbaySellerXXXX預防小包物流異常——關懷郵件

（小包正常發貨后20天）Dearvaluedcustomer,MuchappreciatedforyourwaitingandIcheckthatyouritemisstillontheway.Pleasetakeiteasy.Aswesaidbefore,itwouldtake25-35labordaystoyourshippingaddressandlongertimemaybeneededduetodifferentshippingaddressandlocaltransportation.Ifyouhaven’treceivedyouritemover35businessdaysafteryoupaidforit,pleasekindlycontactusbyEBayMessage.Surelywewoulddowhateverwecantohelpyouout.Pleaseknowthatcommunicationisthebestwaytosolvetheproblemandanyactiontakenonresolutioncenterwouldmakethepaymentfrozenandtakelongertimetosolveit.Wedohopeyouhaveagoodbuyingexperience,andunderstandthattheshippingsometimesisreallyoutofourcontrol.Anyfurtherquestions,pleasefeelfreetoadviceusbyEBAYMESSAGE.Thanksoncemoreforyourpurchase.Bestregards預防小包物流異常——關懷郵件

（小包正常發貨后30天）Hey,myfriend,Sorrytobotheryouagain.Haveyoureceivedyourparcelandiseverythingok?YouritemwasshippedviaChinaPostRegisteredAirmailanditgenerallytakesabout25-35BusinessDaystoarrive.Theexactdeliverytimemaybedifferentduetoyourshippingaddressandlocaltransportation.Ifyouhavenotreceivedordissatisfywithourgoodsorthegoodshavequalityissues,pleasedon`thesitatetocontactusbyEBAYMESSAGE.WepromisewewillhelpyououtbyallmeansandI’msurewecouldsolvetheprobleminamutualsatisfyingway.Ifyoualreadygotitandfeelsatisfiedwithourservice,pleasetakeyourtimetoleaveusapositivefeedbackand5starsDSR,sinceyourrecognitionisourmotivationindevelopingoursmallcompanyandimprovingourserviceforeachcustomer.Bestregards處理小包物流異常判斷：無論是否帶跟蹤號的小包，一般情況下超過35天，客人沒有收到物品，就定義為【異常】倉庫同事發出【退件匯總】，在表格上的小包都為異常，這要聯系客人處理處理：1.30天關懷郵件發出2.客人回復沒有收到（有可能在發貨后30天、40天或者50天聯系）3.給一個deadline，讓客人等（結合45天/60天來分析）4.給客人solution（deadline/Refund/Replacement）ChinaPost-NT物流異常處理:

小包NT的處理比較直接，因為沒有跟蹤號，不能準確判斷物品位置。35天前請求客人等7-9天，再提供resend/refund42天后可以建議提供resend，如果客人不愿意，想要refund，就答應refund處理小包物流異常（NT）Wait…toRefund（example）Hifriend,Thanksforyourconfirmation.Asyoumayunderstand,theshippingtimeislargelydelayedduetothefestival.Wedosincerelyhopeyoucanwaitfor7moredayssincethepackageisonthewaynow.Ifyoucannotreceivetheitemtill5thJul,justinformusviaeBayMessageandwewouldresendyouanewitem.Howdoyouthinkaboutit?Ifit'surgentforyou,wecouldrefundyouthemoneyfirst,whenyoureceivetheitem,youcouldreturnthemoneybacktoourpaypalaccount.

WaitingforyourreplySincerely處理小包物流異常（NT）Replacement:(example)Hifriend,Thanksforyourcommunication.Wearereallysorryforthedelayduringthefestival.Eventhoughthepackageisstillontheway,wecouldresendyouanewone,butpleaseconfirmyourshippingaddressbeforethereplacement,ok?Asyoumayunderstand,awrongshippinginformationmayleadtothefailureofdelivery.Shouldyouhaveanyotherideas,pleasefeelfreetocontactus.Warmregards處理小包物流異常（NT）ChinaPost物流異常處理:常見情況分為：物品在途:解釋情況，說服客人等待無法查詢:解釋情況，否定丟包，說服客人等待丟包:表示理解，承認郵政丟包，提供解決方法中途返航：事故原因歸于客觀，博取對方同情，提供解決方法處理小包物流異常Hithere,

Thanksforyourcontact.Noworryyouritemhasbeenshippedoutwithin2workingdaysafterreceivingyourpayment.Wecheckedyourtrackingnumberxxxxxxxxxxxxanditisonthewaytoyounow.Youcanlogonthesitetoviewthestatus<shipment.

>.Ingeneral,ittakesabout25-35BUSINESSdaysforcross-bordertransaction.BecauseofBOOMSEASON,thedeliverymaybealittledelay.Pleasebepatienttowaitforit.IfyoucannotreceivetheitemstillXXX(Date),pleasecontactusforFULLrefundORreplacement.Doyouagreetowaitforabout1week?Shouldyouhaveanydifferentsuggestions,pleasefeelfreetoletusknow.WearecertaintohelpyoubutemailmayberepliedwithinONEWORKINGDAYduetoTIMEDIFFERENCE.LookforwardtoyourreplyONEBAYMYMESSAGE.處理小包物流異常（物品在途）Asyoumayunderstand,weshippedtheitemviaChinaPostRecordedAirmailwhichyouselected(onthenextdayuponpaymentreceived).Itgenerallytakesabout25-35BUSINESSDays(approximately3-6workingweeks)toarrive.It'sthemosteconomicregisteredmailserviceinthemarketandobviouslyitstrackingfunctionismuchlesspowerfulcomparingtootherexpensiveserviceslikeDHL,UPS,EMSetc.Accordingtoourexperience,thecasethattheparcelistotallymissingisunlikelytohappen,andit’snormalthetrackinginfoupdatedalittlebitlatethattherealshipment.Sowe'llbereallyappreciatedifyoucouldkindlywaitforafewmoredaystoseeiftheparcelwillturnupatyourdoor.Also,youcanhavemywordsherethatiftheparceldoesn'tarrivebyXX-XX,pleaseletusknowandwewillissueyoutherefund.Bestregards處理小包物流異常（無法查詢）Hithere,Thanksforcontactingusassoonyoufoundouttheproblem.Justtakeiteasy,wewouldtryourbesttofigureitoutbyallmeans.Wearealsoconfusedabouttheshippingstatusonthewebsitewithyourtrackingnumber(xxxx)andjustcontactedChinaPostManager.Terriblysorrytoletyouknowyouritemmaygetlostduringtheshippingprocedure,whichistheunexpectedsituationoutofourcontrol.Inspiteofit,wehavetoprotectourcustomers’interestaswewantnothingmorefromourcustomersthan100%happywiththeirpurchase.Somaywesuggest2solutionsforyou?1.Wearegladtosendyouareplacementifyoustillwanttokeeptheorder.Pleasemakethementalpreparationonshippingtime.2.WecangiveyouFULLrefundifyouareurgenttobuyitlocally.Pleaseletusknowwhichoneworksforyou.Again,sincerelysorryforanybitinconvenienceitcausedandyourcooperationisgreatlyappreciated.Lookforwardtoyourconfirmation.Bestregards,處理小包物流異常（丟包）Thankyouforcontactingus.Muchappreciateforyourpatience.IjusttrackedyouritemRA545337882CNandfoundthatitisonthewaybacktoChinasincethelocalpostofficemightfailtocontactyou.Accordingtoourwarehousecolleagues,however,thereisnoinfoaboutthereturnitemyet.Asyoumayknow,shippingproblemisreallyoutofourcontrol.Althoughtheformeritemisstillontheway,wedohopeyoucanreceivetheitemASAP.Maywesuggestresendingyouanewonetomorrow?Sorryforanybitofinconvenience.Yourunderstandingandpatiencewillbemuchappreciated.Lookforwardtoyouragreementorotherideas.Best,處理小包物流異常（中途返航）拖延時間：到達目的地（聯系郵局/海關）PartialRefund,然后再多等一段時間處理小包物流異常（拖延時間）Hithere,Goodnewstoyou.Accordingtotheshipmentstatus,ithasarrivedatinwardofficeofexchange,Location:GERMANYonNovember7th.Wehaveattachedapictureonthismessageforyoutohavealook.Youcanlogonthiswebsite""tocheckit.SomeGermancustomersreflectedthattheygottheparcelaftercontactingwithlocalDHLpostoffice.Inthiscase,maywesuggestyoucontactingthelocalpostofficewiththetrackingnumber(XXXXX)forfurtherinformation