2026海南省職業院校職業技能大賽學生技能競賽（中職組）酒店服務賽項題庫(前廳客房服務英語)

2026海南省職業院校職業技能大賽學生技能競賽（中職組）酒店服務賽項英語口試參考題庫二、前廳客房情景應答及答題要點1.Q:Howdoyougreetthechecking-inguestsattheFrontDesk?A:Goodmorning/afternoon/evening.Welcometoourhotel.Doyouhaveareservation?2.Q:Whatshouldyousaywhenyougivetheregistrationformtotheguestasareceptionist?A:Sir/Madam,hereisyourregistrationform.Pleasechecktheinformationandsignyournamehereifeverythingiscorrect.3.Q:You’vehelpedtheguestcheckinattheFrontDesk.Andnowtellhimtofollowthebellboytohisroom.A:Sir/Madam,thebellboywillshowyoutoyourroom.4.Q:Aguestwantstoknowthecheck-outtime.A:Sir/Madam,thecheck-outtimeis12:00noon.5.Q:TelltheguesthowtoaskforRoomServicebytelephone.A:Youcandial515forRoomService.Itisavailable24hoursaday.6.Q:Howdoyourespondifaguestcomplainsthatoneofthepillowsinhisroomsmellsfunny?A:I’msorry,sir.Iwillhaveanewpillowsenttoyourroomrightaway.7.Q:Givetwoexamplesofmakingcourteouspartingremarks.A:Thankyouforchoosingourhotel,sir./Thankyouforstayingwithus,sir.8.Q:Aguestwantstocheckoutandasksforthebill.A:Certainly.Hereisyourbill.Pleasecheckit.Ifyouhaveanyquestions,Icanexplainitforyou.9.Q:TheguestordersRoomService,andnowyouaredeliveringhisbreakfasttotheroom.Whatdoyousayafterknockingonthedoor?A:Roomservice,please.Yourbreakfastisready.10.Q:Howdoyourespondifaguestcomplainsthatthereisanoiseinhisroom?A:I’mverysorry.Iwillsolvethisproblemimmediately.11.Q:Howdoyourespondtoaguest’srequestforalatecheck-out.A:Sir/Madam,Iwillcheckifalatecheck-outispossibleandinformyouofanyadditionalcharges.12.Q:TrytointroducethedifferenttypesofroomsinthehoteltoMr.Bellowswhoismakingareservationoverthephone.A:Mr.Bellows,weoffersinglerooms,twinrooms,doublerooms,suites,anddeluxesuites.Whichtypewouldyouprefer?Q:What’stheinformationyougivewhenyou’reintroducingaguestroomtotheguest?A:Iwillintroducetheroom’samenities,services,specialfacilities,andtheviewfromtheroom.14.Q:Iftheguestcomestoyouandsayshecan’topenthedoorwiththekeytohisroom,whatwillyoudo?A:Iwillgoandcheckwithhim,andhelptohavehi